Hotwire Tech Blog

Scribes from Hotwire Engineering

Goal

Currently at Hotwire, when developing new mobile features, the business logic and UI is written separately for the Android and iOS app. This is especially time-consuming when developing features that have a lot of overlap. Not only does this take more development time, but also both platforms end up having their own bugs. We felt that it was an interesting time to try out a cross-development tool to build features in a more unified way. One of the promising tools we decided to try out is React Native, a mobile, JavaScript Framework. In this post, I will be discussing the basics and advantages of React Native. In Part 2, I will be going into more detail regarding integrating…

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BACKGROUND

Post Booking Score (PBS) is a binary customer satisfaction metric gathered from the user after a hotel is booked on Hotwire.com as shown in figure 1.

Fig. 1 – Post booking score is the user response to the question “How do you feel about your deal?”

The user responds with a smiley face if he/she is happy with the deal purchased, or with a sad face otherwise. It is collected immediately after a user books a hotel via a hot-rate…

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